Dealer Reviews - Autotrader 5* Star Dealer

Buying a part ex

By Sam H 2 Mar | VERIFIED PURCHASE

Honest and polite service. Pleasure doing business

Nothing was to much trouble.

By Zoe D on 31 Jan | VERIFIED PURCHASE

My experience with Broadland Vehicles was excellent. From my initial enquiry to delivery of my purchased car nothing was too much trouble. Broadland Vehicles were experienced, friendly & made me feel at ease throughout the whole process of viewing the car & the test drive. There was no hard sell & they dealt with any concerns in a professional way. All in all a very smooth transaction. Superb customer service.

good but be sure

By Emma B on 24 Jan | VERIFIED PURCHASE

easy to get in touch with, at all hours too. good price and was willing to throw in floor mats and a pump for free. took time to go through any points raised during test drive and viewing. providing as much info as we requested and never pushy. easy to find the dealership and put small vehicle problems right straight away with the garage next door. however a second opinion on 1 matter was sought and revealed the info to be incorrect and this changed the rating for us quite a bit. just dont leave anything unmentioned and always get a second opinion if you are not sure. problem solved in 7 days and car delivered free of charge to home address. happy with our car and minus the 1 issue was a quick and easy deal. i would recommend the dealership but as with any car deal, always give it a good check and ask plenty questions.

Highly recommend

By Leanne D on 19 Jan | VERIFIED PURCHASE

Extremely helpful and nothing was to much trouble. Highly recommended.

Excellent Service

By Michael M on 15 Jan | VERIFIED PURCHASE

I found Broadlands very good to deal with. I bought a car on the word of the representative without viewing it in person. This takes trust. The Salesman was extremely helpful, not pushy, very polite and was able to sort out a minor problem over the phone. Couldn't rate highly enough. I would definitely buy from them again.

Hassle free purchase of my lovely new car

By Susan L on 13 Jan | VERIFIED PURCHASE

Fab service they couldn’t do enough to make sure I was happy with my gorgeous car from Broadlands Vehicles. Looking forward to years of happy motoring Highly recommend this company

Excellent

By Chris K on 10 Jan | VERIFIED PURCHASE

Broadlands vehicles were great people to buy a car from. The car was delivered to my house and they were very helpful throughout the entire process. The car was immaculate and well extremely well looked after. Highly recommended.

Excellent customer Service

By Jo L on 07 Jan | VERIFIED PURCHASE

Friendly, helpful, relaxed dealings with the salesman. I went in as a female, on my own, no presure and was very pleased with the service and outcome. Would recommend.

Excellent

I bought my first car at Broadlands Vehicles this week, Toby was very helpful and knowledgeable, taking time to explain the car in detail to me and take both myself and my partner on separate test drives as we had bought our young son with us. I couldn’t recommend them more, excellent service. I love the car and it appears to be in great condition, having had no issues with the car in the few days I’ve had it. Highly recommend.

Very happy!!

So Friendly, very helpful and would recommend to anyone. 100% committed to selling me my car and it was stress free experience. Very happy.

Honest and friendly

Really friendly and helpful to deal with. Nothing is too much trouble, even facilitated a test drive in a particular area after I explained my needs. Really clean, well looked after cars, at honest prices, no flannel, just a really great down to earth business who look after their customers. I’d definitely recommend buying from Broadlands.

More than satisfied customer...

Couldn’t wish for a better service. Took time to go through and explain car controls/history in depth. Very approachable and significantly patient with dealings. Even picked me up from home (in his own car) to enable me to complete paperwork and collect my new car!! How many car dealers would do that?! Such a genuinely pleasant and honest man! I would not hesitate to recommend to others. Sincerely grateful for everything. Thank you! It meant a lot to me ....

Great experience - Professional and honest

By Jamie H  10 October | VERIFIED PURCHASE

Professional, helpful and honest. Great bike and fantastic advice given. I would absolutely recommend anyone to use Broadlands Vehicles for car or bike (my wife and I have bought both)!

Excellent Service

By Robert B on 11 September | VERIFIED PURCHASE

The salesman was very helpfull and nothing was too much trouble with no pressure. Very pleased with my car and I would totally recommend anyone buying a car from Broadlands

Highly recommended

Great Service! Really good car at a very reasonable price. So good to only pay private seller's pricesand get cover from a dealership. Many thanks!

Great service

Great customer service, polite, helpful.Pleased with our new car and an easy process to part exchange our old one. Thank you!

Great service

The car I purchased was exactly as advertised, I didn't feel rushed into buying the car, the test drive was varied so got to experience driving it properly. Toby was very professional in all manners and would highly recommend his business.

Good Service: Happy Customers

We found exactly the right vehicle for us at the right price. And more importantly we found a very good dealer who looked after us so well. Many Thanks to Broadlands Vehicles for excellent service and two happy customers.

Good old fashioned service

Really friendly, personal and professional service. Made buying a second hand car feel like I was buying a brand new one!

Great Service

helpful and went the extra mile to deliver car to me

Super car buying experience!

Top class service from start to finish- highly recommended!

Great service from start to finish.

I was looking for a small car to use on commutes where my main car simply wasn't suitable. Broadlands Vehicles Ltd had just what I needed and were conveniently located for me to visit. Great service was offered throughout the experience enabling me to view the car at their premises, take it for a test drive, ask questions, and view all documentation before making the decision to purchase. I really like smaller businesses like this where courtesy and customer focus is 'king'. I'd recommend this trader to anyone and will certainly look to use them again if / when making a similar type of purchase.

Highly recommended dealer with personal service

They were helpful, responsive and flexible to work around our needs. Great little car at a sensible price. Full service, guarantee and breakdown added before pick up

Great customer service

Good customer service, knowledgeable, professional, great car, immaculately presented. Recommend this seller. ?

Would totally recommend

Great communication. Great customer service. Told all that I needed to know and sent appropriate information by email. Friendly, unrushed service. If only all customer service was this way!

Excellent Service

Dealer was extremely helpful, excellent service, very professional, recommend.

Great Car, Great Service

The service from Toby and the team are genuinely 5 star

Professional and helpful.

Extremely helpful and a pleasure to deal with! Would highly recommend this dealer and will be back for my next car.

Brilliant service and dealer, highly recommended

Very happy with the service I received and staff were very helpful. Allowed my husband and I to do separate test drives as we had our young child with us. Car was fairly priced and a very smooth and easy purchase. Will definitely recommend Broadlands Vehicles to family and friends

First class

Good Communication and always there to assist great experience

Excellent service and customer care.

The in-depth information and attention to detail on the Broadlands Vehicle advertisement extends to their own website. Which in turn leads to the excellent customer service we received on viewing, test driving and then purchasing our car. You have to book an appointment to view their vehicles which might be difficult for some people but we found It worked for us with their positive approach and flexibility. If you are looking for excellent service with great customer care then Broadlands Vehiles will be perfect for you

Excellent! Utterly recommended!!

Excellent customer service. Seller was friendly & accomadating. Knew alot about the car & helped throughout the transfer of sale. Would utterly recommend

Broadlands vehicles review excellent

A very good service and I am so pleased, I highly recommend Broadlands vehicles I will buy from them again.

Audi purchase

Nice guy, picked me up from station in car I wanted. Very professional and informative. Easily reccomend and would use again.

Best car dealer I have ever met

Superb. Amazing approach. Thank you Toby for all support. Such a professional dealer. Amazing.

Outstanding Customer Care

My husband and I had been looking for a Mini Cooper and are very grateful to have found one at Broadland Vehicles. Our whole car buying experience in a new country was stress free and we felt assured through the whole process thanks to the service provided . The car was immaculately presented and we had a good understanding of the vehicles history and a through test drive. Broadlands has been a pleasure to deal with and the customer care and follow through after the initial purchase has been outstanding. We highly recommend Broadland Vehicles to anyone looking for their next car.

Love my mini

Delighted with the excellent customer service when choosing and purchasing my Mini Cooper. Great attention to detail on the test drive, and reassuring professional service throughout. Refreshing not to have a pushy sales person and left feeling like a valued customer. Would highly recommend Broadlands Vehicles.

Honda Nc700s. Happy customer ?

Great customer service from Toby from the first phone call until the purchase. Very professional and thorough all the way. Reassuring and put you in a peace of mind. Not your usual dealer, who just wants to take your money. I am very pleased I have found this gem of a dealership in the South Coast. The pictures and descriptions online reflect reality and don't just try to lure you in. Had previously dealt with different dealerships in the past cars and motorcycles, none was as decent as Toby. Well recommended. Keep up the good work.

Excellent service from Broadlands

By Kerr M 16 Feb | VERIFIED PURCHASE

The owner was excellent and professional to deal with. He collected me from the airport and nothing was too much trouble - a true gent who is working hard to build a good quality business. Buy with confidence

Excellent service

Excellent service. He was not pushy with selling me the vehicle but took the time to explain all about the car and previous history. The fact that he didn't 'over sell ' the car is what made me go back to buy it after test drive. He was friendly and put me at ease instantly. Would highly recommend.

Triumph Sprint ST

I purchased a motorbike from Broadlands. I did this by part exchanging my old motorbike. I was given a fair price for my motorbike. Excellent service. Appointments to view. Very honest. A real personal touch.

Trustworthy trader

By Julian P on 24 Oct VERIFIED PURCHASE

Professional,helpful and genuine, a smooth transaction from a trader that we feel we can trust.

Brilliant service and great car

By Sophie S on 23 Oct VERIFIED PURCHASE

Very knowledgeable about the car and took the time to explain everything I needed to know. Absolutely love my car!

Five star customer service

By Nicola R on 23 Oct VERIFIED PURCHASE

From test drive through to purchase and after care, the level of service was 5*. In particular, a lot of time was spent explaining all the vehicle's functions, performance and service history etc. We would be very happy to recommend this dealer to any buyer.

GREAT CAR, GREAT STAFF!

Good deal, very kind people and large experience with cars.

Excellent Service

Friendly and helpful service with a good knowledge of the vehicle we purchased.

Brilliant and first class service

By Steve H on 24 Sep  VERIFIED PURCHASE

Very professional, patient and friendly service. Toby spent the time with us so we could understand the car and no pressure selling at all. We were able to drive the car on our own and the car was as described. An excellent experience.

Great Buying Experience.

By Chris E 9th Sept VERIFIED PURCHASE

Quick communication. Reasonable offer for my car. Smooth purchase.

Autotrader

Excellent service!

By Nicola R 2nd Sept VERIFIED PURCHASE

Great and very helpful customer service and professional throughout. Communication throughout purchase was excellent. Helped me with taxing the car, setting up the free three months warranty given and other paperwork. A years MOT given also. Great experience! Very happy with my car!

Autotrader

A pleasure to deal with.

Great service and A great car.

By Sam W 27 Jul | VERIFIED PURCHASE

Toby was very helpful and knowledgeable about the car I was buying and was especially helpful with everything else with tax and insurance information to someone who was a first time buyer. He even picked me up from the train station. Hope we can do business again sometime.

Autotrader

A pleasure to deal with.

By Alistair J 24 Jul | VERIFIED PURCHASE

Travelled 740miles each way to look at car, car was exactly as described & gave me a decent price as trade in for my old one. Great couple of guys to deal with, polite with no hassle or sales patter. Would def buy a car here again. Thankyou Gents.

Autotrader

Recommendation of Broadlands Vehicles

By Sandra M 22 Jul | VERIFIED PURCHASE

The process of buying a car from Broadlands Vehicles was relaxed and reassuring and the team were both friendly and helpful whilst also being thoroughly professional.

Autotrader

Smooth, stress free purchasing process

Courteous and thorough, easy to deal with and very helpful with paperwork ... would have no hesitation recommending this garage to others.

Autotrader

Excellent, professional service

By Maddy K on 18 Jun | VERIFIED PURCHASE

Broadlands vehicles in Romsey sorted me out with a Mini in great condition and were polite, helpful and made sure I was 100% happy. Would definitely recommend these guys to anyone, very professional and friendly.

Autotrader

Excellent had no problems car has been great

Nice and friendly had no problems with communication and 3 months warranty excellent

Autotrader

Excellent Trader!

Excellent customer service. Took the time to walk through the paperwork and car with me - I didn't feel rushed.

Autotrader

Great service and amazing people

Toby of Broadlands vehicles, sold my car for me. He was easy and straight forward to deal with. Did exactly what he said he would and kept me updated as the sales progressed. I strongly recommend Toby and the guys at Broadlands Vehicles

Autotrader

Excellent company to deal with. Highly recommended

I had a excellent experience when purchasing my new car through Broadlands Vehicles. Very friendly staff made me feel comfortable, was very thorough when showing me round the new car and allowing me to test drive. Was happy to take my car in part exchange at a good price. I would highly recommend this business to anyone looking to purchase or part exchange a car. The communication was excellent both pre and post purchase and my vehicle came with AA warranty for extra piece of mind.

Autotrader

Excellent professional service

We found Toby at Broadlands to be very genuine and not pushy at all for a sale. Once we had decided on our new car the process was fast professional and thorough, would not hesitate to recommend Broadlands Vehicles, 5 star service !!

Autotrader

100% Recommended!

It's been a pleasure dealing with Broadland Vehicles; It's the first car I got in UK, and Toby was awesome in help me with everything (road tax, insurance...) And the car, a Skoda Fabia 1.4 is better than I could imagine. I'm very very happy, and now I know what car dealer recommend if somebody ask me. I say I say I say only if you want

Autotrader

No pressure, knowledgable and top spec motors.

A real pleasure start to finish. Toby knows his stuff inside and out. His choice of motors were excellent and he goes the extra mile to make sure you’re totally satisfied. I came to Broadlands because of their excellent customer feedback. After my purchase I can tell why they have the feedback they do. Toby put on a fresh MOT and even took care of some Minor advisories including a new Continental. Buy with confidence. Can’t recommend enough.

Autotrader

fair and knowledgeable

very knowledgeable and fair price for vehicle i bought. premises and vehicle were both well presented and also delivered vehicle in good time.

Autotrader

10/10 Broadlands

Professional and helpful. Customer service was above and beyond expectations. No sales pressure at all! Can highly recommend!

Autotrader

Volkswagen GT Cabriolet

I cannot recommend this company highly enough. I had been looking for some time for a Volkswagen GT Cabriolet. I have never had such excellent service, attention to detail was second to none.There was nothing that was too much trouble, a lot of time was spent explaining everything to me.It is a great pity there are not more people like this man in Sales. The best experience buying a car I have ever had.Thank you so much.

Autotrader

Good car buying experience

Very friendly, efficient and professional service from this dealer.

Autotrader

Helpful and easy

By Karly B on 03 Apr | VERIFIED PURCHASE

I would highly recommend as the whole process was really easy and straight forward. Made sure I was 100% happy with everything before I left with the vehicle. Thank you!

Autotrader

Purchase of Nissan Juke

By Tori H on 31 March | VERIFIED PURCHASE

 Superb customer service. Cannnot recommend Broadland Cars enough. Professional and helpful and nothing was too much trouble. 5 star!

Autotrader

Super thorough service

Autotrader

Thoroughly Excellent.

 By Daniel S on 16 March | VERIFIED PURCHASE

Autotrader

Best car purchase and part exchange to date!

By Anne G on 7 March | VERIFIED PURCHASE

Autotrader

 The best car sales I have ever been to

Autotrader

 Excellent buying experience

Autotrader

Autotrader

Autotrader

Broadlands vehicles 10/10

By Miguel V on 22 December | VERIFIED PURCHASE                 

Helpful and professional throughout the whole experience, couldn’t recommend Broadlands Vehicles highly enough. We are very happy with the car and the service.

Autotrader

Top Class Company!

By Tom W on 16 December | VERIFIED PURCHASE                                

Excellent car. Customer service was above and beyond my expectations.

Autotrader

first class

By Dean O on 15 November | VERIFIED PURCHASE                                              

would buy another car from them, no sales pressure like you get at a lot of other car sales very helpful in sorting everything out even getting my wifes personal plate transferred over and put onto her car at no extra cost

Autotrader

Proper service from an independent car dealer.

By John P on 14 November | VERIFIED PURCHASE                                                              

Over a few months searched for and found a car that met my specification. The car was fully serviced and completely valeted before passing over to me. My existing car was taken in part-exchange without any quibble.

Autotrader

New car purchase.

By Steve T on 23 October | VERIFIED PURCHASE                                                                           

Toby was very pleasant to deal with. Even took the time to show me all of the features of the car before I drove away. Nothing was too much trouble. Very pleased with the car!

Autotrader

Superb yellow Fiat 500C

By Mike J on 16 October | PURCHASE NOT VERIFIED                                                                                          

My wife saw the car on autotrader and we arranged to view. The car was exactly how it was advertised and I can't commend enough the openness and honesty that we were showed. We have had the car for a week now and it is superb. I would thoroughly recommend using this company to buy a car.

Autotrader

Good dealer

By Trevor T on 9 October | VERIFIED PURCHASE                                                                                                   

Excellent service and very helpful assisting in all aspects of my purchase

Autotrader

Brillant service

By George D on 3 October | VERIFIED PURCHASE                                                                                              

Brilliant service and honest trustworthy salesman!

Autotrader

5 star.....Recommend to do business with them

By Marian U on 21 September | PURCHASE NOT VERIFIED                                                                                

Very good service by Toby.....all business was like in description.

Autotrader

Excellent and friendly service

By Daniel W on 20 September | VERIFIED PURCHASE                                                                                

Well presented car with excellent and friendly service from Broadlands Vehicles.

Autotrader

Excellent and friendly service

By Daniel W on 20 September | VERIFIED PURCHASE                                                                                

Well presented car with excellent and friendly service from Broadlands Vehicles.

Autotrader

Professional & Friendly Service

By Darren M on 24 August | VERIFIED PURCHASE                                                                                

Can highly recommend Toby. From test driving our Mini Cooper S this month to after sales has been friendly & professional throughout. Refreshing to buy from someone local with such attention to detail.

Google+

Darren Matthews

August 2017

Autotrader

Fantastic service

Autotrader

OK

By Lincoln A on 27 July | VERIFIED PURCHASE                 

Autotrader

Kerry Smith - VW Polo 1.2

Autotrader

5 star experience, highly recommended