Dealer Reviews - Autotrader 5 Star Dealer

Outstanding Customer Care

By Terry S 3 Mar | VERIFIED PURCHASE

My husband and I had been looking for a Mini Cooper and are very grateful to have found one at Broadland Vehicles. Our whole car buying experience in a new country was stress free and we felt assured through the whole process thanks to the service provided . The car was immaculately presented and we had a good understanding of the vehicles history and a through test drive. Broadlands has been a pleasure to deal with and the customer care and follow through after the initial purchase has been outstanding. We highly recommend Broadland Vehicles to anyone looking for their next car.

Love my mini

By Angela A 3 Mar

Delighted with the excellent customer service when choosing and purchasing my Mini Cooper. Great attention to detail on the test drive, and reassuring professional service throughout. Refreshing not to have a pushy sales person and left feeling like a valued customer. Would highly recommend Broadlands Vehicles.

Honda Nc700s. Happy customer

By Tamas M 25 Feb | VERIFIED PURCHASE

Great customer service from Toby from the first phone call until the purchase. Very professional and thorough all the way. Reassuring and put you in a peace of mind. Not your usual dealer, who just wants to take your money. I am very pleased I have found this gem of a dealership in the South Coast. The pictures and descriptions online reflect reality and don't just try to lure you in. Had previously dealt with different dealerships in the past cars and motorcycles, none was as decent as Toby. Well recommended. Keep up the good work.

Excellent service from Broadlands

By Kerr M 16 Feb | VERIFIED PURCHASE

The owner was excellent and professional to deal with. He collected me from the airport and nothing was too much trouble - a true gent who is working hard to build a good quality business. Buy with confidence

Excellent service

By Jane W 2 Jan| VERIFIED PURCHASE

Excellent service. He was not pushy with selling me the vehicle but took the time to explain all about the car and previous history. The fact that he didn't 'over sell ' the car is what made me go back to buy it after test drive. He was friendly and put me at ease instantly. Would highly recommend.

Triumph Sprint ST

By Dave D 23 Dec| VERIFIED PURCHASE

I purchased a motorbike from Broadlands. I did this by part exchanging my old motorbike. I was given a fair price for my motorbike. Excellent service. Appointments to view. Very honest. A real personal touch.

Trustworthy trader

By Julian P on 24 Oct VERIFIED PURCHASE

Professional,helpful and genuine, a smooth transaction from a trader that we feel we can trust.

Brilliant service and great car

By Sophie S on 23 Oct VERIFIED PURCHASE

Very knowledgeable about the car and took the time to explain everything I needed to know. Absolutely love my car!

Five star customer service

By Nicola R on 23 Oct VERIFIED PURCHASE

From test drive through to purchase and after care, the level of service was 5*. In particular, a lot of time was spent explaining all the vehicle's functions, performance and service history etc. We would be very happy to recommend this dealer to any buyer.

GREAT CAR, GREAT STAFF!

Good deal, very kind people and large experience with cars.

Excellent Service

Friendly and helpful service with a good knowledge of the vehicle we purchased.

Brilliant and first class service

By Steve H on 24 Sep  VERIFIED PURCHASE

Very professional, patient and friendly service. Toby spent the time with us so we could understand the car and no pressure selling at all. We were able to drive the car on our own and the car was as described. An excellent experience.

Great Buying Experience.

By Chris E 9th Sept VERIFIED PURCHASE

Quick communication. Reasonable offer for my car. Smooth purchase.

Autotrader

Excellent service!

By Nicola R 2nd Sept VERIFIED PURCHASE

Great and very helpful customer service and professional throughout. Communication throughout purchase was excellent. Helped me with taxing the car, setting up the free three months warranty given and other paperwork. A years MOT given also. Great experience! Very happy with my car!

Autotrader

A pleasure to deal with.

Great service and A great car.

By Sam W 27 Jul | VERIFIED PURCHASE

Toby was very helpful and knowledgeable about the car I was buying and was especially helpful with everything else with tax and insurance information to someone who was a first time buyer. He even picked me up from the train station. Hope we can do business again sometime.

Autotrader

A pleasure to deal with.

By Alistair J 24 Jul | VERIFIED PURCHASE

Travelled 740miles each way to look at car, car was exactly as described & gave me a decent price as trade in for my old one. Great couple of guys to deal with, polite with no hassle or sales patter. Would def buy a car here again. Thankyou Gents.

Autotrader

Recommendation of Broadlands Vehicles

By Sandra M 22 Jul | VERIFIED PURCHASE

The process of buying a car from Broadlands Vehicles was relaxed and reassuring and the team were both friendly and helpful whilst also being thoroughly professional.

Autotrader

Smooth, stress free purchasing process

Courteous and thorough, easy to deal with and very helpful with paperwork ... would have no hesitation recommending this garage to others.

Autotrader

Excellent, professional service

By Maddy K on 18 Jun | VERIFIED PURCHASE

Broadlands vehicles in Romsey sorted me out with a Mini in great condition and were polite, helpful and made sure I was 100% happy. Would definitely recommend these guys to anyone, very professional and friendly.

Autotrader

Excellent had no problems car has been great

Nice and friendly had no problems with communication and 3 months warranty excellent

Autotrader

Excellent Trader!

Excellent customer service. Took the time to walk through the paperwork and car with me - I didn't feel rushed.

Autotrader

Great service and amazing people

Toby of Broadlands vehicles, sold my car for me. He was easy and straight forward to deal with. Did exactly what he said he would and kept me updated as the sales progressed. I strongly recommend Toby and the guys at Broadlands Vehicles

Autotrader

Excellent company to deal with. Highly recommended

I had a excellent experience when purchasing my new car through Broadlands Vehicles. Very friendly staff made me feel comfortable, was very thorough when showing me round the new car and allowing me to test drive. Was happy to take my car in part exchange at a good price. I would highly recommend this business to anyone looking to purchase or part exchange a car. The communication was excellent both pre and post purchase and my vehicle came with AA warranty for extra piece of mind.

Autotrader

Excellent professional service

We found Toby at Broadlands to be very genuine and not pushy at all for a sale. Once we had decided on our new car the process was fast professional and thorough, would not hesitate to recommend Broadlands Vehicles, 5 star service !!

Autotrader

100% Recommended!

It's been a pleasure dealing with Broadland Vehicles; It's the first car I got in UK, and Toby was awesome in help me with everything (road tax, insurance...) And the car, a Skoda Fabia 1.4 is better than I could imagine. I'm very very happy, and now I know what car dealer recommend if somebody ask me. I say I say I say only if you want

Autotrader

No pressure, knowledgable and top spec motors.

A real pleasure start to finish. Toby knows his stuff inside and out. His choice of motors were excellent and he goes the extra mile to make sure you’re totally satisfied. I came to Broadlands because of their excellent customer feedback. After my purchase I can tell why they have the feedback they do. Toby put on a fresh MOT and even took care of some Minor advisories including a new Continental. Buy with confidence. Can’t recommend enough.

Autotrader

fair and knowledgeable

very knowledgeable and fair price for vehicle i bought. premises and vehicle were both well presented and also delivered vehicle in good time.

Autotrader

10/10 Broadlands

Professional and helpful. Customer service was above and beyond expectations. No sales pressure at all! Can highly recommend!

Autotrader

Volkswagen GT Cabriolet

I cannot recommend this company highly enough. I had been looking for some time for a Volkswagen GT Cabriolet. I have never had such excellent service, attention to detail was second to none.There was nothing that was too much trouble, a lot of time was spent explaining everything to me.It is a great pity there are not more people like this man in Sales. The best experience buying a car I have ever had.Thank you so much.

Autotrader

Good car buying experience

Very friendly, efficient and professional service from this dealer.

Autotrader

Helpful and easy

By Karly B on 03 Apr | VERIFIED PURCHASE

I would highly recommend as the whole process was really easy and straight forward. Made sure I was 100% happy with everything before I left with the vehicle. Thank you!

Autotrader

Purchase of Nissan Juke

By Tori H on 31 March | VERIFIED PURCHASE

 Superb customer service. Cannnot recommend Broadland Cars enough. Professional and helpful and nothing was too much trouble. 5 star!

Autotrader

Super thorough service

Autotrader

Thoroughly Excellent.

 By Daniel S on 16 March | VERIFIED PURCHASE

Autotrader

Best car purchase and part exchange to date!

By Anne G on 7 March | VERIFIED PURCHASE

Autotrader

 The best car sales I have ever been to

Autotrader

 Excellent buying experience

Autotrader

Autotrader

Autotrader

Broadlands vehicles 10/10

By Miguel V on 22 December | VERIFIED PURCHASE                 

Helpful and professional throughout the whole experience, couldn’t recommend Broadlands Vehicles highly enough. We are very happy with the car and the service.

Autotrader

Top Class Company!

By Tom W on 16 December | VERIFIED PURCHASE                                

Excellent car. Customer service was above and beyond my expectations.

Autotrader

first class

By Dean O on 15 November | VERIFIED PURCHASE                                              

would buy another car from them, no sales pressure like you get at a lot of other car sales very helpful in sorting everything out even getting my wifes personal plate transferred over and put onto her car at no extra cost

Autotrader

Proper service from an independent car dealer.

By John P on 14 November | VERIFIED PURCHASE                                                              

Over a few months searched for and found a car that met my specification. The car was fully serviced and completely valeted before passing over to me. My existing car was taken in part-exchange without any quibble.

Autotrader

New car purchase.

By Steve T on 23 October | VERIFIED PURCHASE                                                                           

Toby was very pleasant to deal with. Even took the time to show me all of the features of the car before I drove away. Nothing was too much trouble. Very pleased with the car!

Autotrader

Superb yellow Fiat 500C

By Mike J on 16 October | PURCHASE NOT VERIFIED                                                                                          

My wife saw the car on autotrader and we arranged to view. The car was exactly how it was advertised and I can't commend enough the openness and honesty that we were showed. We have had the car for a week now and it is superb. I would thoroughly recommend using this company to buy a car.

Autotrader

Good dealer

By Trevor T on 9 October | VERIFIED PURCHASE                                                                                                   

Excellent service and very helpful assisting in all aspects of my purchase

Autotrader

Brillant service

By George D on 3 October | VERIFIED PURCHASE                                                                                              

Brilliant service and honest trustworthy salesman!

Autotrader

5 star.....Recommend to do business with them

By Marian U on 21 September | PURCHASE NOT VERIFIED                                                                                

Very good service by Toby.....all business was like in description.

Autotrader

Excellent and friendly service

By Daniel W on 20 September | VERIFIED PURCHASE                                                                                

Well presented car with excellent and friendly service from Broadlands Vehicles.

Autotrader

Excellent and friendly service

By Daniel W on 20 September | VERIFIED PURCHASE                                                                                

Well presented car with excellent and friendly service from Broadlands Vehicles.

Autotrader

Professional & Friendly Service

By Darren M on 24 August | VERIFIED PURCHASE                                                                                

Can highly recommend Toby. From test driving our Mini Cooper S this month to after sales has been friendly & professional throughout. Refreshing to buy from someone local with such attention to detail.

Google+

Darren Matthews

August 2017

Autotrader

Fantastic service

Autotrader

OK

By Lincoln A on 27 July | VERIFIED PURCHASE                 

Autotrader

Kerry Smith - VW Polo 1.2

Autotrader

5 star experience, highly recommended